Top 7 Factors That Customers Consider When Evaluating Services
December 14, 2020
All of your customers are partners in your mission.
- The customer experience
- Building customer trust
- Maintaining customer loyalty; NOT satisfaction
- Surprisingly, reduced cost was only the eighth most important factor
- WBG brings systems designed to manage relationships with customers because we know that customer support is no longer just a cost that a business must bear
- Customer support facilitates revenue-generating opportunities for the organization
- Central to this is having a record of customer interactions and a mechanism for capturing feedback
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